Terms & Conditions 7. GUEST BEHAVIOUR IN AND AT THE LODGE
We follow good manners and lodge rules at the lodge. In case of breaking
these rules you may be immediately removed from the premises. In such cases
you are still obliged to pay for the accommodation and additional services
ordered. You are not eligible to claim a refund for payments already made.
For safety reasons, only checked-in guests are allowed on private lodge
premises such as lodge rooms and the maximum capacity per room may not be
surpassed unless previously arranged with management. 8. RESPONSIBILITY OF YOUR VALUABLES
Your valuables can be stored at the lodge upon request. The lodge is
entitled to collect a charge for storage of these items.
In case the items you wish to store are exceptionally valuable, you must
notify the lodge before storing. The lodge may refuse to store this kind of
valuables.
The lodge is not responsible for damage or disappearance of vehicles kept in
the lodge’s parking area or valuables inside the vehicle. The lodge is
obliged to clearly express at the parking area that the area is not
supervised and the lodge is not responsible for the property kept there. 9. GUEST’S RESPONSIBILITY ON DAMAGE
As a guest you are responsible for damage caused on purpose or by accident
by you, your guest or your pet in the lodge room or in lodge premises. This
applies also to the lodge furniture and other equipment, other guests in the
lodge or their property.
The responsibility for caused damage is determined by general principles. 10. RENTING LODGE ROOMS FOR MINORS
Only a person over the age of 18 is allowed to make a reservation. The adult
making a reservation for a person under the age of 18 will be held
responsible for the minor, whether he or she accommodates with the minor or
not. An underage person travelling alone will need a letter of consent
signed by a guardian. The letter has to include the minor’s name, birthday
and dates of arrival and departure. The name and contact information of a
guardian are also required.
 1. BOOKING AND CONFIRMATION
When reserving a room your name, contact number, address, arrival- and
departure time and method of payment are required.
A room reservation is binding once it has been confirmed verbally or in
writing and you have received a reservation confirmation. The lodge is
entitled to apply different kinds of rules such as reservation fee or credit
card guarantee in order to secure the reservation. 2. ARRIVAL AND DEPARTURE
The room is at your disposal from 2:00 pm on the day of arrival. On your
departure day the room must be vacated by 10:00. The lodge is entitled to
apply exceptions on check-in and check-out times stated above. For safety
reasons, only checked-in guests are allowed on private premises and the
maximum capacity per room may not be surpassed.Kindly remember to bring your identity document (or drivers licence or passport) and present
it upon check in at reception. This is to comply with the amended Immigration Act 13 of 2002. It is now a legal requirement for all hotels to
keep a detailed register containing details of all GUESTS including a copy of their identity document / license. 3. GUARANTEED RESERVATION
The lodge accepts VISA and MASTER cards to guarantee the room reservation. A
guaranteed room reservation will be held for arrival after 4:00 pm without a
separate notification. To guarantee the reservation the lodge will need the following information:
your name, credit card details, address, phone number and email address. The
lodge may acquire your contact details verbally or in writing. 4. CANCELLATION AND NO ARRIVAL
Cancellation Policy: 20% admin fee is non-refundable.
50% of the fee will be charged if cancelled within 14 days of occupation.
100% of the fee will be charged if cancelled within 7 days of occupation.
In case you fail to arrive without cancelling your reservation, the lodge is
entitled to charge equal to the first night's stay including taxes and
possible additional services per room to your credit card. 5. EARLY DEPARTURE
If your reservation is for several nights, the lodge is entitled to charge
you the full amount for the whole stay. Early departure before the agreed
day may also cause changes in the room rate confirmed.
Because everyone deserves a little luxury